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Privacy Policy and Terms & Conditions

Website usage

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ornamental Embroidery's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Ornamental Embroidery reserves the right to change these terms & conditions without prior notice.

The term 'Ornamental Embroidery' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice

  • This website uses cookies to monitor browsing preferences

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions

  • All trademarks reproduced in this website, which are not the property of, or licensed to Ornamental Embroidery, are acknowledged on the website

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website/s. We have no responsibility for the content of the linked website/s

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright notice 

This website and its content are copyright of Ornamental Embroidery: © Ornamental Embroidery 2020. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk or other private electronic retrieval system extracts for your personal and non-commercial use only

  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of public electronic retrieval system.

Social Media and Website Guidelines for External Tutors

As we all know, the manner in which people are viewing information online has changed dramatically in the last couple of years. 

The various social media platforms are an exciting way for us to bring attention to the workshops and projects that we run. However, the way in which information is disseminated online has significant implications for copyright. 

It is therefore helpful for everyone concerned that we have firm guidelines to follow when it comes to posting material online in order to avoid prosecution for infringement of copyright or a situation where Ornamental Embroidery is rendered in breach of contract with a collaborating institution.


  • In circumstances where Ornamental Embroidery has been given permission by an institution to use source material from its collections, either through direct copy or as inspiration for workshops, kits, lectures, etc., devised in collaboration with an external tutor, such material must be fully acknowledged every time when posting images online, using either a) the preferred wording of the institution, or b) “Image reproduced by kind permission of [name of institution]”. Permission to use this material will have been given solely to Ornamental Embroidery for a specific use, agreed in writing in advance with the relevant institution, and not to external tutors. It is therefore essential that tutors seek permission from Ornamental Embroidery to post this material. Ornamental Embroidery disclaims liability for the use of any images on third party websites and social media platforms, permission for which has not been obtained in advance.

  • Similarly, the copyright in any designs, kits or other materials produced for an event, which are either a direct copy or inspired by source material from an institution, remains the property of that institution. No kits may be sold once a workshop is completed without the express permission of the institution.

  • In relation to workshops/projects run under the umbrella of Ornamental Embroidery, when posting material on social media pages, please acknowledge Ornamental Embroidery in the body of the text, using the following handles: Twitter - @oestitch; Instagram - @ornamentalembroidery.  Reference to Ornamental Embroidery by using a # is not sufficient as a hashtag is a generic expression. The @ must be used to identify Ornamental Embroidery correctly. 


Terms and Conditions of sale 


The prices for goods and services, including postage and packaging, shown on this website are in pounds sterling (£). Ornamental Embroidery reserves the right to amend our prices and delivery charges without prior notice.


Kits, publications and accessories

  • If an item is no longer available for sale through the Shop, Ornamental Embroidery will remove it from the website at the earliest opportunity

  • Any purchased item/s found to be out-of-stock, will be placed on back order and dispatched as soon as it becomes available. In the case of multiple purchases, the remaining item/s will be dispatched on receipt of payment and the out-of stock item/s posted at Ornamental Embroidery's expense as soon as it becomes available. In the event that we are unable to deliver an item within 28 days of receipt of your order we will notify you and refund the full purchase price of the relevant item/s to your account 

  • You must notify Ornamental Embroidery within 14 days of making a purchase if you wish to cancel any open orders, on receipt of which the cost of the item/s will be refunded to your account

  • Should kit materials be temporarily unavailable, that is for a period in excess of 28 days, Ornamental Embroidery reserves the right to substitute fabric grounds and threads of comparable quality. A notice to this effect will appear on the relevant page of the website


  • In the event that all the available places on a workshop run by Ornamental Embroidery have been filled, a notice to this effect will appear on the relevant page of the website

  • For workshops run by other institutions in collaboration with Ornamental Embroidery, you may need to check availability with the institution in question, the contact details of which can be found on the relevant page of the website


We accept payment by PayPal, cheque in pounds sterling (£) or bank transfer. Paypal is the safest way to pay by credit card online; for more information see Orders will not be dispatched until payment has been received in full (including any delivery charges) or if paying by cheque, until the cheque has cleared.


On receipt of an order, confirmation will be sent to your email address detailing the items you have purchased. Your order represents an offer to us to purchase. We accept your offer when we confirm that we have dispatched the order.



Unless otherwise indicated, items will be shipped to the delivery address provided during the checkout process. Subject to availability, orders will be dispatched within 5 working days, but customers should allow up to 28 days for delivery. Ornamental Embroidery is not liable for delivery delays once the item has been dispatched.

Delivery Charges 

Postage and packaging charges are calculated as follows:

Packages up to 1kg

UK: £5.00 (second class mail)

Mainland Europe: £7.50 (air mail small packages)

Rest of World: £10.00 (air mail packages )

Packages up to 1.5kg

UK: £7.50 (second class mail)

Mainland Europe: £11.50 (air mail small packages)

Rest of World: £21.50 (air mail packages) OR £11.50 (surface mail, 10-12 weeks delivery)

Packages up to 2kg

UK: £10.00 (second class mail)

Mainland Europe: £15.00 (air mail small packages)

Rest of World: £30.00 (air mail packages) OR £15.00 (surface mail, 10-12 weeks delivery)

For orders in excess of 2kg weight, Ornamental Embroidery will notify you of any additional postage costs which must be paid before the items are dispatched.


Packages sent to addresses outside the UK may be subject to import duties and taxes on arrival in the destination country. The cost of any import duties and taxes levied are your responsibility and must be paid for by you. Ornamental Embroidery has no control over these charges or how much they may be. Please contact your local customs office for further information.

Returns and cancellations 

Kits, publications and accessories

  • Ornamental Embroidery endeavours to supply sufficient threads in order to stitch our needlework kits. However, should you require additional threads to complete one of our designs, we will supply these, at our discretion and up to 100g, free of charge

  • If an item is faulty, Ornamental Embroidery will refund the full purchase price plus the cost of postage and packaging, providing we receive notification in writing within 14 days of receipt of delivery and the item has been returned to us for our inspection. Faulty items should be sent to Ornamental Embroidery, 48 Platts Lane, London NW3 7NT, UK. It is advisable that you obtain proof of postage and in the case of valuable items use the recorded delivery service. This does not affect your statutory rights

  • In the event that you are unhappy with a purchased item, Ornamental Embroidery will refund the full purchase price (excluding the cost of postage and packaging), providing we receive notification in writing and the item is returned within 14 days of receipt of delivery, securely packaged and in an unused and re-saleable condition

  • Please send returned items to Ornamental Embroidery, 48 Platts Lane, London NW3 7NT, UK. It is advisable that you obtain proof of postage and in the case of valuable items use a recorded delivery service. Ornamental Embroidery is not liable for the cost of return postage


  • In the case of workshops run directly by Ornamental Embroidery, the fee will be refunded if we are notified of your intention to cancel at least 8 weeks prior to the date of the workshop. We regret that after this date the fee will only be refunded if we are able to fill the place

  • In the event of Ornamental Embroidery having to cancel a workshop, a full refund will be given

  • For workshops run by other institutions in collaboration with Ornamental Embroidery, you may need to check with the institution in question as regards its cancellation policy

Limitation of liability

In relation to kits, publications and accessories, in no circumstances shall our liability to you exceed the invoice value of the goods. Ornamental Embroidery is not liable for any defects arising from normal wear and tear, negligence, damage, failure to follow the instructions or repair of the item without our approval.

In relation to workshops run by Ornamental Embroidery, except for personal injury or death caused by negligence and other circumstances where liability may not be limited under any applicable law, our liability in respect of any claim arising as a result of any acts or omissions under or in connection with this contract, whether caused by breach of contract, misrepresentation, negligence to any other tort, breach of statutory duty or otherwise, will be limited to repayment of the fee paid to us. In relation to workshops run by other institutions in collaboration with Ornamental Embroidery, to the fullest extent permitted by law we accept no liability under any circumstances.

Governing law and jurisdiction 

These Terms and Conditions are governed and should be construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts.

This privacy policy sets out how Ornamental Embroidery uses and protects any information that you give us when you use this website.

Ornamental Embroidery is committed to ensuring that your privacy is protected in accordance with the Data Protection Act, details of which can be viewed at Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. 

Ornamental Embroidery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15 July 2012. 

What we collect 

We may collect the following information: 

  • Name and organisation, if any

  • Contact information including email address

  • Other information relevant to customer offers, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, in particular for the following reasons: 

  • Internal record keeping

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests. An option to withhold consent for individual information to be used for this purpose is provided within the website. Permissions can also be withdrawn at any time. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways: 

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at

If you believe that any information we are holding on you is incorrect or incomplete, please email us at as soon as possible. We will promptly correct any information found to be incorrect.

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